Delivery
*** IMPORTANT DELIVERY UPDATES as at 1/05/2024 ***
Please ensure orders are placed by 2pm, 48 hours prior to your designated/desired delivery day. For more information on delivery days and areas, please contact us via phone or email.
Please note: A $2 fuel levy applies to all deliveries. Late orders will incur a service/delivery charge of $15 and can be delivered later in the week outside of your regularly scheduled delivery day.
Monday:
- Morayfield & Caboolture - Orders under $200 will incur a $9.99 delivery charge.
Tuesday:
- Bribie Hwy Turnoff to Bribie - Orders under $200 will incur a $9.99 delivery charge.
- Brisbane - Orders under $250 will incur a $15 delivery charge.
Wednesday:
- Wamuran to Kilcoy - Orders under $200 will incur a $9.99 delivery charge.
- Esk - Orders under $200 will incur a $9.99 delivery charge.
- Kingaroy - Orders under $200 will incur a $9.99 delivery charge.
Thursday:
- Burpengary to Redcliffe - Orders under $200 will incur a $9.99 delivery charge.
- Brisbane - Orders under $250 will incur a $15 delivery charge.
Friday:
- Sunshine Coast (Caloundra up to Maroochydore) - Orders under $250 will incur a $15 delivery charge.
- Sunshine Coast (Beerburrum- Landsborough) - Orders under $250 will incur a $15 delivery charge.
- Morayfield & Caboolture - Orders under $200 will incur a $9.99 delivery charge.
Toowoomba & Ipswich: All orders incur a $15 delivery charge.
Noosa to Bundaberg: Every 2nd month - conditions apply, please enquire.
Please note: Some products on our website are classified as "Dangerous Goods." Australia Post, our nominated carrier, does not transport these goods. We will contact you to discuss delivery options if you have ordered such a product.
If our schedule does not suit your needs, we also offer delivery through Courier Partners. Parcels will be packed and dispatched promptly after payment processing. A basic freight charge is added to your order at checkout. Final freight charges will be determined based on weight, size, and destination. Additional charges may apply for express post. All parcels require a signature upon receipt. If no one is available to sign, arrangements will be made for collection. Please provide a work address for delivery if you are not available during business hours.
Refund Policy for Northside Cleaning & Packaging Supplies:
At Northside Cleaning & Packaging Supplies, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally, you may need to return or exchange an item. Please review our refund policy below:
- Original Receipt: Customers must present the original receipt or proof of purchase at the time of requesting a refund or exchange. We are unable to process returns or exchanges without proof of purchase.
- Restocking Fee: For change of mind refund requests, a 20% restocking fee will be applied to the refunded amount. This fee helps cover the costs associated with processing the return and restocking the item.
- Resalable Condition: All returned items must be in resaleable condition. This means the product must be unused, unopened, and in its original packaging. We reserve the right to refuse returns or exchanges if the item is not in its original condition.
- Time Limit: Refund or exchange requests must be made within 30 days of the original purchase date. After this period, we may not be able to accept returns or exchanges.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as necessary.
- Non-Refundable Items: Certain items may not be eligible for return or exchange, including but not limited to clearance or sale items, special orders, and customised products. Please inquire about the return eligibility of specific items at the time of purchase.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonable timeframe.
- Store Discretion: Northside Cleaning & Packaging Supplies reserves the right to modify or amend this refund policy at any time without prior notice. Our store managers have the discretion to make exceptions to this policy on a case-by-case basis.
By shopping at Northside Cleaning & Packaging Supplies, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding your purchase or our refund policy, please don't hesitate to contact us for assistance.
Thank you for choosing Northside Cleaning & Packaging Supplies. We appreciate your business and look forward to serving you again in the future.