Free Shipping for SEQ Metro Areas on Orders Over $200!*
(Otherwise $9.99)
Note: A $2 fuel levy applies to all deliveries that qualify for Free Shipping. *Exclusions & Conditions Apply
SEQ Metro Areas:
Morayfield & Caboolture
Bribie Island
Brisbane
Gold Coast
Wamuran to Kilcoy
Esk
Kingaroy
Burpengary to Redcliffe
Sunshine Coast (Caloundra up to Maroochydore)
Sunshine Coast (Beerburrum to Landsborough)
Toowoomba & Ipswich
See the full list of postcodes below.
Delivery Schedule:
Monday: Morayfield & Caboolture
Tuesday: Brisbane & Bribie Hwy/Turnoff to Bribie
Wednesday: Wamuran to Kilcoy, Esk & Kingaroy
Thursday: Brisbane & Burpengary to Redcliffe
Friday: Sunshine Coast
Every Second Month: Noosa to Bundaberg (conditions apply, contact us for further information)
Order Placement: Please ensure orders are placed by 2 pm, 48 hours prior to your designated/desired delivery day. For more information on delivery days and areas, please contact us via phone or email.
Important Notes:
Dangerous Goods: Some products on our website are classified as "Dangerous Goods." Australia Post, our nominated carrier, does not transport these goods. We will contact you to discuss delivery options if you have ordered such a product.
Outside Standard Delivery Areas: We offer delivery through Courier Partners for customers outside our standard delivery areas. If you are located in Australia outside of Southeast Queensland Metro Areas, we will calculate each order’s freight individually to ensure you are quoted the best rate possible.
Packing and Dispatch: Parcels will be packed and dispatched promptly after payment processing. A basic freight charge is added to your order at checkout. Final freight charges will be determined based on weight, size, and destination. Additional charges may apply for express post.
Signature Requirement: Parcels do not require a signature upon receipt unless requested. Please let our staff know if you would like to request a signature for your delivery. If no one is available to sign, arrangements will be made for collection. Please provide a work address for delivery if you are not available during business hours.
Large Orders: Some large orders may not qualify for free shipping and may incur additional charges.
Unique Areas: Certain unique or remote areas may not be eligible for free shipping, regardless of the order amount or if in 'SEQ Metro Postcodes'.
Product Restrictions: Some products, due to their nature or size, may not qualify for free shipping.
Promotional Periods: Free shipping offers may not apply during specific promotional periods or sales events.
For further details, please contact us directly.
Refunds
At Northside Cleaning & Packaging Supplies, we strive to provide our customers with high-quality products and exceptional service. We understand that occasionally, you may need to return or exchange an item. Please review our refund policy below:
Original Receipt: Customers must present the original receipt or proof of purchase at the time of requesting a refund or exchange. We are unable to process returns or exchanges without proof of purchase.
Restocking Fee: For change of mind refund requests, a 20% restocking fee will be applied to the refunded amount. This fee helps cover the costs associated with processing the return and restocking the item.
Resalable Condition: All returned items must be in resaleable condition. This means the product must be unused, unopened, and in its original packaging. We reserve the right to refuse returns or exchanges if the itemis not in its original condition.
Time Limit: Refund or exchange requests must be made within 30 days of the original purchase date. After this period, we may not be able to accept returns or exchanges.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately for assistance. We will work with you to resolve the issue and provide a replacement or refund as necessary.
Non-Refundable Items: Certain items may not be eligible for return or exchange, including but not limited to clearance or sale items, special orders, and customised products. Please inquire about the return eligibilityof specific items at the time of purchase.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within a reasonabletimeframe.
Store Discretion: Northside Cleaning & Packaging Supplies reserves the right to modify or amend this refund policy at any time without prior notice. Our store managers have the discretion to make exceptions to thispolicy on a case-by-case basis.
By shopping at Northside Cleaning & Packaging Supplies, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding your purchase or our refund policy, please don't hesitate to contact us for assistance.
Thank you for choosing Northside Cleaning & Packaging Supplies. We appreciate your business and look forward to serving you again in the future.
